Privacy Policy

Security Shark respects your privacy and is committed to protecting
the personal information you provide when visiting our website,
requesting a quotation, making a product enquiry or communicating
with us.

This Privacy Policy explains what information we collect, why we
collect it, how we use it, how long we retain it and the rights
available to you.

1. Who We Are

Security Shark provides security products, systems and related
solutions for homes, businesses, organisations, installers and
other customers.

Our website address is:

https://www.securityshark.net
.

For purposes of applicable data-protection law, Security Shark is
responsible for determining how personal information collected
through this website is processed.

2. Scope of This Policy

This Privacy Policy applies to personal information collected through:

• Our website
• Product enquiry forms
• Request-a-quotation forms
• Contact forms
• Customer accounts, where available
• Comments and reviews
• Email, telephone and other business communications
• Cookies and similar website technologies

It does not automatically apply to third-party websites,
applications or services linked to or embedded within our website.

3. Information We Collect

Information You Provide

We may collect information that you voluntarily submit, including:

• Your name
• Telephone or WhatsApp number
• Email address
• Company or organisation name
• Physical or service location
• Product interests
• Security-system requirements
• Quotation or project details
• Messages and enquiries
• Account information, where registration is available
• Comments, reviews or other content you submit

Please avoid submitting confidential, sensitive or unnecessary
personal information through public comment areas.

Information Collected Automatically

When you visit the website, certain technical information may be
collected automatically, including:

• Internet Protocol address
• Browser type
• Device type
• Operating system
• Referring website
• Pages visited
• Date and time of access
• Approximate location derived from your Internet Protocol address
• Website interaction and performance information

This information may be collected through server logs, cookies,
analytics technologies and security tools.

4. How We Use Your Information

We may use personal information to:

• Respond to enquiries
• Prepare and send quotations
• Recommend suitable products or solutions
• Process product and service requests
• Communicate about an enquiry, quotation or project
• Provide customer support
• Manage registered user accounts
• Improve our website, products and services
• Understand how visitors use the website
• Detect fraud, spam, misuse and security threats
• Maintain website performance and reliability
• Send marketing communications where permitted
• Comply with legal, regulatory and administrative obligations
• Establish, exercise or defend legal claims

We will not use personal information for materially different
purposes without an appropriate legal basis or notice.

5. Legal Basis for Processing

Depending on the circumstances, we may process personal information
based on:

• Your consent
• The need to respond to your request
• The performance or preparation of a contract
• Compliance with a legal obligation
• Protection of legitimate business interests
• Website security and fraud prevention
• Protection of the rights and safety of Security Shark, its
  customers and other persons

Where processing is based on consent, you may withdraw that consent,
subject to legal and operational limitations.

6. Quotations and Product Enquiries

When you request a quotation or enquire about a product, we may
collect the information needed to understand your requirements and
respond appropriately.

This may include your contact information, preferred products,
installation location, project specifications, quantities, budget
information and communication history.

Submitting an enquiry does not automatically create a binding sales
contract. Any quotation, pricing, availability, installation
arrangement or delivery commitment will be governed by the
applicable quotation, invoice, agreement or terms provided
separately.

7. Comments

When visitors leave comments on the website, we collect the
information entered in the comments form, together with the
visitor’s Internet Protocol address and browser user-agent string.
This information may be used to identify spam and protect the
website.

An anonymised string generated from your email address, also known
as a hash, may be provided to the Gravatar service to determine
whether you use that service.

The Gravatar service is operated under

Automattic’s Privacy Policy
.
After a comment is approved, your profile picture may become
publicly visible alongside your comment.

Comments may also be checked using an automated spam-detection
service.

8. Media Uploads

Where the website allows users to upload images, you should avoid
uploading files containing embedded location information, including
EXIF GPS data.

Visitors may be able to download publicly available images and
extract any location information contained in those files.

You are responsible for ensuring that you have permission to upload
and publish any media you submit.

9. Cookies

Cookies are small files stored on your device to support website
functionality, security, preferences and performance.

Comment Cookies

When you leave a comment, you may choose to save your name, email
address and website in cookies. This is for convenience so that you
do not need to enter the same information again when leaving
another comment.

These cookies may remain for up to one year.

Login Cookies

When you visit a login page, the website may set a temporary cookie
to determine whether your browser accepts cookies. This cookie
contains no directly identifying personal information and is
normally removed when you close your browser.

When you log in, cookies may be created to store your login details
and display preferences.

Login cookies normally remain for approximately two days.
Display-preference cookies may remain for approximately one year.
Where you select Remember Me, your login may remain
active for approximately two weeks.

Logging out removes the relevant login cookies.

Publishing Cookies

If you edit or publish an article, an additional cookie may be
stored in your browser. This cookie contains no personal
information and normally records only the identification number of
the edited article. It usually expires after one day.

Analytics and Performance Cookies

We may use analytics or performance cookies to understand website
traffic, visitor behaviour, page performance and technical
problems.

Where required, non-essential cookies will be used only after
obtaining appropriate consent.

You can restrict or delete cookies through your browser settings.
Disabling certain cookies may affect website functionality.

10. Embedded Content from Other Websites

Pages and articles may contain embedded content from third-party
websites, including videos, images, maps, social-media content,
product information, articles, forms and other interactive
resources.

Embedded content may behave as though you visited the third-party
website directly.

Those third parties may collect information about you, use cookies,
apply additional tracking technologies and monitor your interaction
with their content. This may include tracking your activity where
you have an account with the third party and are logged in to that
account.

Security Shark does not control the privacy practices of independent
third-party services.

11. Who We Share Your Information With

We may share personal information only where reasonably necessary
with:

• Authorised Security Shark employees and representatives
• Website hosting and infrastructure providers
• Website developers and technical-support providers
• Email and communication providers
• Customer-support and enquiry-management providers
• Analytics and website-performance providers
• Spam-detection, cybersecurity and fraud-prevention providers
• Delivery, installation or service partners
• Professional advisers, including lawyers and accountants
• Government authorities, regulators or law-enforcement bodies
  where legally required
• A successor organisation following a lawful merger,
  acquisition, restructuring or transfer of business assets

Where a password reset is requested, the user’s Internet Protocol
address may be included in the reset email for security purposes.

Security Shark does not sell personal information to third parties.

Service providers that process personal information on our behalf
are expected to use it only for authorised purposes and to apply
appropriate security safeguards.

12. International Data Transfers

Some website, hosting, analytics, email or technology service
providers may process or store information outside Uganda.

Where personal information is transferred internationally, we will
take reasonable steps to ensure that the information receives an
appropriate level of protection and that the transfer complies with
applicable requirements.

13. How Long We Retain Your Information

We retain personal information only for as long as reasonably
necessary for the purpose for which it was collected, including
legal, accounting, security and dispute-resolution requirements.

Comments

If you leave a comment, the comment and its associated metadata may
be retained indefinitely. This allows the website to recognise and
approve follow-up comments automatically instead of placing every
comment in a moderation queue.

Registered Users

For users who register on the website, we store the personal
information supplied in their profile.

Registered users may be able to view, edit or delete their personal
information at any time, except that a username may not be
changeable. Website administrators may also view and edit account
information where necessary.

Enquiries and Quotations

Quotation requests, customer enquiries and related communications
may be retained for as long as necessary to:

• Respond to the enquiry
• Provide requested products or services
• Maintain business and accounting records
• Resolve complaints or disputes
• Meet legal and regulatory obligations

Information that is no longer required may be deleted, anonymised
or securely archived.

14. Data Security

We use reasonable administrative, organisational and technical
safeguards designed to protect personal information against:

• Unauthorised access
• Accidental loss
• Misuse
• Alteration
• Disclosure
• Destruction

These safeguards may include access controls, secure hosting,
software updates, monitoring, backups, authentication measures and
restricted administrative access.

No website, electronic transmission or storage system can be
guaranteed to be completely secure. Visitors should avoid
submitting information that is not necessary for their enquiry.

15. Your Data-Protection Rights

Subject to applicable law and relevant limitations, you may have
the right to:

• Be informed about how your information is processed
• Request access to personal information held about you
• Request a copy of your personal information
• Request correction of inaccurate or incomplete information
• Request blocking, deletion, erasure or destruction of
  information
• Object to or restrict certain processing
• Withdraw consent where processing depends on your consent
• Object to direct-marketing communications
• Raise concerns about automated decision-making
• File a complaint with the appropriate data-protection authority

Where you have an account or have submitted comments, you may
request an exported copy of the personal information associated
with you.

You may also request deletion of personal information, except where
Security Shark must retain it for legal, administrative, accounting,
contractual, security or dispute-resolution purposes.

We may request reasonable proof of identity before processing a
privacy request to prevent unauthorised disclosure or deletion.

16. Marketing Communications

Where permitted, we may use your contact information to send
information about Security Shark products, services, promotions or
business updates.

You may opt out of marketing communications at any time by:

• Using the unsubscribe option provided in the communication
• Replying with an opt-out request
• Contacting Security Shark directly

Opting out of promotional messages will not prevent us from sending
necessary transactional or service-related communications.

17. Children’s Privacy

The website is intended for customers, businesses, professionals
and adults seeking security products or services.

We do not knowingly collect personal information from children
without appropriate consent or legal authority.

A parent or guardian who believes that a child has submitted
personal information may contact us to request its review or
deletion.

18. Third-Party Links

The website may contain links to independent websites and online
services.

Security Shark is not responsible for the privacy, security,
availability or content practices of third-party websites.
Visitors should review the privacy policy of any external service
before providing personal information.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect:

• Changes to our website
• New services or technologies
• Operational changes
• Legal or regulatory requirements
• Changes in how we process personal information

The revised policy will be published on this page with an updated
effective date. Material changes may also be communicated through
an appropriate website notice.

20. Contact Us

For questions, concerns or requests relating to this Privacy Policy
or your personal information, contact Security Shark:

Please include enough information to identify your request, but do
not send passwords or unnecessary sensitive information.

You may also lodge a complaint with Uganda’s Personal Data
Protection Office where you believe your personal information has
been processed unlawfully.